Privacy Policy

This Privacy Policy explains how Hazel Kooki ("We," "Us," "Our") collects, uses, and discloses your personal information when you visit, use, or make purchases from www.hazelkooki.com.au (the "Site") or communicate with us in relation to the Site (collectively, the "Services"). By using the Services, you consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree, please discontinue using our Services.

Changes to This Privacy Policy

We may revise this policy to reflect changes in practices, legal requirements, or operational reasons. Updated policies will be posted with the latest “Last updated” date. Please review the policy regularly for updates.

How We Collect and Use Your Personal Information

We collect personal information to deliver and improve our Services. The data we collect and how we use it varies based on your interaction with us. We also use personal information to communicate with you, fulfil legal obligations, and protect our rights or the rights of others.

Personal Information Collected

Direct Information Provided by You:

Contact details: Name, address, phone number, email;
Order details: Billing/shipping address, payment confirmation, and phone number;
Account information: Username, password, security questions;
Customer support information: Information you provide in communications with us.

Usage Data:

Automatically collected data such as device information, IP address, browser type, and network details via cookies or similar technologies during interactions with the Services.

Third-Party Information:

We may receive personal data from third-party vendors or service providers (e.g., payment processors) to support order fulfilment and/or other Services.

How We Use Your Personal Information

We use your data for various purposes, including:

Providing Products and Services: To process payments, fulfil orders, manage accounts, arrange shipping, and handle returns or exchanges;
Marketing and Advertising: To send promotional materials and tailor advertisements;
Security and Fraud Prevention: To detect and prevent fraudulent or malicious activities;
Communication and Service Improvement: To respond to inquiries and improve our Services.

We use cookies to enhance your experience on our Site, analyse user interaction, and improve the functionality of the Services. You can manage cookie preferences through your browser settings, but disabling cookies may impact the functionality of certain features.

How We Disclose Personal Information

We may share your personal information in specific situations, such as:

With third-party vendors who provide services like IT management, payment processing, shipping;

With marketing partners to provide services and advertise products;

To comply with legal obligations or to enforce our rights;

In connection with business transactions like mergers or acquisitions.

Security and Retention of Your Information

We take steps to protect your personal information, but no system is completely secure. The retention period for your data depends on your account status, legal requirements, and the need to resolve disputes.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to Access: Request access to the personal information we hold about you;
Right to Delete: Request deletion of your personal information;
Right to Correct: Request corrections to inaccurate data;
Right to Restrict Processing: Request to restrict data processing in certain cases.

You may exercise these rights by contacting us.

Complaints

If you have concerns about how we process your personal information, please contact us. If you're unsatisfied with our response, you may lodge a complaint with your local data protection authority.

Privacy Principles

Privacy Protection and Transparency:

Hazel Kooki complies with the Australian Privacy Principles (APP) outlined in the Privacy Act 1988. By accessing our Site or sharing personal data, you consent to this policy.

Personal Information Collected:

We collect personal information, including name, address, email, phone number, and date of birth.

Data Collection Methods:

Personal data is collected from you directly or from third parties for marketing purposes, with your consent. Anonymous browsing is possible by not signing into your account.

Use of Personal Information:

Collected data is used for processing orders, managing accounts, responding to inquiries, and fulfilling other business functions.

Disclosure of Personal Information:

We may share information with service providers, affiliated organisations, or as required by law.

Access and Management of Personal Information:

You can request access to, corrections of, or deletion of your personal information by contacting us.

Opting Out of Marketing Communications:

You can unsubscribe from marketing communications at any time by using the link in emails or contacting us. Opting out of one communication does not apply to all brands within Hazel Kooki.

Security of Personal Information on Our Website:

While we make efforts to protect your information, online transmissions may not always be secure. Hazel Kooki is not responsible for breaches unless legally required.

We reserve the right to modify this Privacy Policy, with changes effective upon posting.

Contact

For questions about this Privacy Policy or to exercise your rights, please contact us at orders@hazelkooki.com.au or use the contact form on our website.

Last Updated: 28/10/25