Terms & Conditions

By accessing www.hazelkooki.com.au (the “Site”) or purchasing products from Hazel Kooki (“We,” “Us,” “Our”), you agree to be bound by the following Terms & Conditions (the "Terms"), together with our Privacy Policy, Refunds & Returns Policy, and Shipping Policy.

Please read these Terms carefully before using our Site or placing an order.

General Information

The information provided on our Site is general in nature and does not consider your individual circumstances. It is not intended as professional advice and should not be relied upon as such.

Orders and Payments

By placing an order, you confirm that all information you provide (including billing and delivery details) is accurate and complete.
All prices are listed in Australian Dollars (AUD)
Payment must be received in full before orders are processed and dispatched.

Shipping

Shipping terms, including delivery estimates, order processing, missed deliveries, and conditions during warmer weather, are set out in our Shipping Policy.
By placing an order, you agree to the terms of that policy.

Refunds and Returns

Our approach to refunds, returns, and exchanges is set out in our Refunds & Returns Policy.
Nothing in these Terms excludes or limits your rights under the Australian Consumer Law (ACL).

Intellectual Property

Unless otherwise stated, Hazel Kooki owns all intellectual property rights in the Site and its content.
You may not copy, reproduce, republish, distribute, or exploit any material from our Site without our prior written consent.

Limitation of Liability

To the fullest extent permitted by law, Hazel Kooki excludes all warranties, representations, and conditions not expressly stated in these Terms.
We are not responsible for:
- the condition of goods after delivery if reasonable care instructions are not followed; or
- indirect or consequential loss.
Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be lawfully excluded under the ACL.

Promotions & Coupon Codes

From time to time, Hazel Kooki may offer promotions, discounts, or coupon codes (“Promotions”). The following conditions apply unless otherwise stated:

Promotions are valid only during the specified promotional period and cannot be applied retroactively to previous purchases.
Coupon codes must be entered at checkout to be applied and cannot be added after an order has been placed.
Promotions cannot be combined with other offers, discounts, or coupons unless explicitly stated.
All Promotions are subject to availability, and Hazel Kooki reserves the right to modify, suspend, or cancel any Promotion at any time without prior notice.
Coupon codes may be limited to specific products, collections, or delivery regions, as detailed in the relevant promotional materials.
Orders that do not meet the eligibility criteria (including postcode restrictions) may be cancelled or refused at our discretion.

Third-Party Links

The Site may include links to external websites. We are not responsible for the content, availability, or accuracy of those sites and linking to them does not imply our endorsement.

Reservation of Rights

We reserve the right to:

update or amend these Terms and any associated policies at any time;
request removal of any links to our Site; and
refuse or cancel orders where necessary (for example, in the case of suspected fraud or supply issues).

Governing Law

These Terms are governed by the laws of Victoria, Australia. By using our Site or purchasing products, you submit to the exclusive jurisdiction of the courts of Victoria.

If you have any questions about these Terms, please contact us at orders@hazelkooki.com.au or use the contact form on our website.

Last Updated: 27/11/25